Senior Technical Support Engineer
Department: Support
Location: Mineola, NY

Responsibilities:

FatWire is seeking an energetic, ambitious Senior Support Engineer responsible for troubleshooting, supporting, and assisting FatWire's clients in our Java-based product suite. Our software is developed in Java with relational database back-end and Web-based front end. The Senior Software Engineer must have the ability to troubleshoot simple to complex problems in a logical client focused manner and be dedicated to providing world class customer support.

  • Work with FatWire's clients and other support engineers to resolve technical issues
  • Ability to set up client environment in house to reproduce issue as necessary
  • Communicate with other departments such as Engineering and Sales to facilitate issue resolution
Requirements:

Technical Skills:

  • Working knowledge of Windows and at least one brand of UNIX
  • In-depth knowledge of two of the following RDBMS: DB2, Oracle, Sybase, MS SQL Server
  • In-depth knowledge of application servers (any 2) - BEA, IBM, Sun, Tomcat
  • In-depth knowledge of operating systems (Windows plus 1) - Windows, Solaris, AIX, Linux
  • In-depth knowledge of programming languages - Java (j2ee certification preferred)
  • Must be detail-oriented.
  • Must be focused on and have a proven record in client satisfaction

Personal Attributes

  • Team player
  • Able to accept mentoring and to coach others as well
  • Willing to go beyond typical job responsibilities when needed
  • Strong work ethic and customer commitment
  • Strong ability to multitask in a fast paced environment
  • Excellent written and verbal communication abilities

Experience:

  • 1-2 years experience systems/software.
  • Bachelor's Degree in Computer Science or related field
Reporting To: Director, Technical Support
Classification: Full-time

For immediate consideration, please submit your resume with a cover letter to resumes@fatwire.com. Please indicate clearly which position you would like to be considered for.