Telecommunications

Today’s telecommunications companies are discovering that their products and services are quite commoditized, and that it is the content they deliver to customers that differentiates them from competitors. They are now in the content business, aggregating and reselling content to consumers via cell phones, cable channels, and the Web.

Examples of content-centric applications being deployed by FatWire’s Telecommunications customers:

  • Mobile service providers are offering ring tones, news, games, and other content that is packaged into bundles that they sell to their subscribers.
  • Telecom service companies are deploying intranets for their call center agents to reduce call times and ensure the right information is being disseminated to customers.
  • Wireless device companies are using the Web to cross-sell phones, accessories, and additional services.