Free Webinar:Four Keys to Self-Service Effectiveness

This webinar took place on Thursday, June 16th from 1:00PM-2:00PM E.S.T. We invite you to take the time to watch this informative presentation. Please click on the icon to the right and follow the directions to download the movie file.

Learn the essential ingredients for deploying self-service applications that improve first-call resolution, reduce call handling times, and increase call deflection.

The Web is an ideal platform for delivering self-service, yet few companies have realized the full benefits from helping customers help themselves. The success of self-service initiatives is tied to how quickly and easily your customers resolve problems or find information.

The challenge for many service organizations is allocating the right mix of technology and resources to generate and maintain self-service systems and content. The potential for significant savings exists for those companies that can scale self-service offerings to meet growing demands.

• Understand the needs and expectations of your customers
• Develop and promote the value of self-service
• Create and manage effective self-service content
• Measure self-service success

Hosted by: FatWire Software and Ovitas, Inc.
Presented By: Thomas J. Sweeny, Principal and Co-founder of ServiceXRG
A noted expert in IT services and support, Tom Sweeny has published extensively about service industry trends, performance measurement strategies and best practices. Prior to co-founding ServiceXRG, Tom was the Director of Software Integration and Support Service with Gartner's IT Services division and established the research and consulting business unit for the Service and Support Professionals Association. He has helped leading companies develop and execute service strategies that strengthen customer relationships and optimize financial performance.